Privacy policy

Last updated November 24, 2024

This Rosbjerg & Reimers 3D (doing business as RR3D) (“we”, “us” or “our”) Privacy Notice describes how and why we may access, collect, store, use and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visiting our website at https://www.rr3d.dk, or any of our websites that link to this privacy notice.
  • Interact with us in other related ways, including sales, marketing or events.

Questions or concerns?

Reading this privacy notice will help you understand your rights and choices regarding privacy. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our services. If you still have questions or concerns, please contact us at kontakt@rr3d.dk.

Overview of key points

This overview provides key points from our privacy notice, but you can find more details on all of these topics by clicking the link after each key point or by using our table of contents below to find the section you are looking for.

What personal data do we process?

When you visit, use or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make and the products and features you use. Read more about personal information you disclose to us.

Do we process sensitive personal information?

Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example, your racial or ethnic origin, sexual orientation and religious beliefs. We do not process sensitive personal information.

Do we collect information from third parties?

We do not collect information from third parties.

How do we process your data?

We process your information to provide, improve and administer our services, communicate with you, for security and fraud prevention and to comply with the law. We may also process your data for other purposes with your consent. We only process your data when we have a valid legal ground to do so. Read more about how we process your data.

In what situations and with what types of parties do we share personal information?

We may share information in specific situations and with specific categories of third parties. Read more about when and with whom we share your personal information.

How do we keep your information secure?

We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to circumvent our security and improperly collect, access, steal or alter your information. Read more about how we keep your information safe.

What rights do you have?

Depending on where you are located geographically, the applicable privacy law may mean that you have certain rights regarding your personal information. Read more about your privacy rights.

How do you exercise your rights?

The easiest way to exercise your rights is by submitting a data access request or by contacting us. We will consider and act on any request in accordance with applicable data protection laws.

Want to know more about what we do with the information we collect? Review the privacy notice in full.

Table of contents

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR DATA?
  3. WHAT LEGAL GROUNDS DO WE RELY ON TO PROCESS YOUR PERSONAL DATA?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. HOW DO WE KEEP YOUR INFORMATION SECURE?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. CHECK FOR DO-NOT-TRACK FEATURES
  11. ARE WE UPDATING THIS MESSAGE?
  12. HOW CAN YOU CONTACT US ABOUT THIS MESSAGE?
  13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you give us.

We collect personal information that you voluntarily provide to us when you express interest in receiving information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you.

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Postal addresses
  • Contact preferences
  • Job titles

Sensitive information.

We do not process sensitive data.

All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.

Information collected automatically

In short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity ( such as your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily necessary to maintain the security and operation of our services and for our internal analysis and reporting purposes.

Like many companies, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and usage data. Log and usage data is service-related, diagnostic, usage and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity on the Services (such as date/time stamps associated with your use, pages and files viewed, searches and other actions you take, such as what features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”) and hardware settings).

  • Device data. We collect device data such as information about your computer, phone, tablet or other device you use to access the services. Depending on the device used, this Device Data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile operator, operating system and system configuration information.

  • Location data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt-out of allowing us to collect this information either by denying access to the information or by disabling your location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR DATA?

In short: We process your information to provide, improve and manage our services, communicate with you, for security and fraud prevention and to comply with the law. We may also process your data for other purposes with your consent.

We process your personal data for a number of reasons depending on how you interact with our services, including:

  • To facilitate account creation and login process. If you choose to link your account with us with a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and login process to provide our services.

  • To send you administrative information. We may use your personal information to send you product, service and new feature updates and/or information about changes to our terms, conditions and policies.

  • To respond to your inquiries. We may use your information to respond to your queries and resolve any potential issues you may have with the use of our services.

  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send us for marketing purposes if this is in line with your marketing preferences. You may opt-out of receiving such marketing and promotional communications from us at any time.

  • To provide and administer our services. We may use your information to provide and administer our services, for example to monitor the use of our services and to evaluate and improve our services.

  • To identify usage trends. We may process information about how you use our services to better understand how they are used so we can improve them.

  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how we deliver marketing and promotional campaigns that are most relevant to you.

  • To preserve or protect the vital interests of a person. We may process your data when it is necessary to preserve or protect a person’s vital interest, for example to prevent harm.

3. WHAT LEGAL GROUNDS DO WE RELY ON TO PROCESS YOUR PERSONAL DATA?

In short: We only process your personal information when we believe it is necessary and we have a valid legal ground (i.e. legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide services to you, to enter into or fulfill our contractual obligations, to protect your rights or to meet our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we can rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Read more about withdrawing your consent.

  • Legitimate interests. We may process your information where we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

    • Analyze how our services are used so we can improve them to engage and retain users
    • Support our marketing activities

  • Legal obligations. We may process your information where we believe it is necessary to comply with our legal obligations, such as cooperating with a law enforcement or regulatory agency, exercising or defending our legal rights, or disclosing your information as evidence in legal proceedings in which we are involved.

  • Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the security of any person.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Suppliers, consultants and other third-party service providers.

We may share your data with third party suppliers, service providers, contractors or agents (“third parties”) who perform services for us or on our behalf and require access to such information to perform that work. We have contracts in place with our third parties which are designed to help protect your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. They also won’t share your personal information with any organization apart from us. They also commit to protecting the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties with whom we may share personal information are as follows:

  • Ad networks

We may also share your personal information in the following situations:

  • Business transfers. We may share or transfer your information in connection with with or during negotiations for any merger, sale of business assets, financing or purchase of all or part of our business to another company.

  • Legal Obligations. We may disclose your information where we believe it is necessary to comply with applicable law, legal process or government requests (for example, to comply with a subpoena or similar legal process).

  • Vital interests. We may disclose your information where we believe it is necessary to investigate, prevent or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities or as evidence in legal proceedings in which we are involved.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies (e.g. web beacons and pixels) to collect information about your use of our services.

Cookies help us to:

  • Security: Protecting our services against attacks.
  • Functionality: Save your preferences and improve the user experience.
  • Analytics: Understanding how you use our services so we can improve them.
  • Marketing: Showing you relevant ads.

We also allow third parties (e.g. Google Analytics) to use cookies on our services for analytics and advertising.

You can read more about our use of cookies in our [Cookie Notice] (link to cookie notice).

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your data for as long as necessary to fulfill the purposes described in this privacy policy, unless the law requires a longer retention period (e.g. tax legislation).

We do not store your personal data for more than 2 years.

When we no longer need your data, we will either delete it, anonymize it or store it securely in separate archives until it can be deleted.

7. HOW DO WE KEEP YOUR INFORMATION SECURE?

We protect your data with both organizational and technical security measures.

Although we do our best to protect your information, no electronic transmission over the Internet can be guaranteed to be 100% secure.

You should always make sure to access our services in a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

No, we do not knowingly collect information from children under the age of 18.

If you are under the age of 18, you must have the consent of a parent or guardian to use our services.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You have the following rights in relation to your personal data:

  • Access: You can request to see the information we hold about you.
  • Correction: You can ask us to correct incorrect information.
  • Deletion: You can ask us to delete your data.
  • Restricting processing: You can ask us to restrict how we use your data.
  • Data portability: You can ask us to transfer your data to another organization.
  • Objection to processing: You can object to us processing your data.

You can exercise your rights by contacting us.

If you believe that we process your data unlawfully, you can complain to the Danish Data Protection Agency.

10. CHECK FOR DO-NOT-TRACK FUNCTIONS

We do not support Do-Not-Track (DNT) signals from web browsers as there is not yet a common standard for this.

11. ARE WE UPDATING THIS MESSAGE?

Yes, we may update this privacy notice from time to time.

You can see when it was last updated at the top of the message.

If we make significant changes, we will inform you either through a clear notice on our website or by sending you a message directly.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this privacy notice, you can contact us in the following ways:

  • Email: kontakt@rr3d.dk
  • Postal address: Rosbjerg & Reimers 3D Teglvænget 29 7400 Herning Denmark

13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

You may have the right to request access to, update or delete your personal information.

You may also have the right to withdraw your consent to the processing of your data.

To request to review, update or delete your information, please complete and submit an email to kontakt@rr3d.dk.